Original products and warranty
2B Gioielli sells new and original products sourced through official or authorised channels. Here you can clearly see how we handle authenticity, the legal guarantee and assistance.
Original products
New items sourced through official or authorised channels.
Legal guarantee
For new goods it lasts 2 years from delivery.
Manufacturer warranty
May be provided in addition to the legal guarantee when offered by the brand.
2B assistance
We help manage the request and the documentation needed.
What do I receive with the product?
Each item is shipped with the packaging supplied by the manufacturer, where available, together with any documentation included by the brand, such as manuals, certificates, commercial warranties or instructions.
Where required by the brand, the manufacturer's commercial warranty is completed, stamped or activated according to the brand's procedures.
How long does the legal guarantee last?
All products sold to consumers through the website are covered by the legal guarantee of conformity under applicable Italian consumer law. For new goods, the duration is 2 years from delivery.
The guarantee protects the consumer where a lack of conformity existed at delivery and becomes apparent within the period provided by law. Applicable remedies may include repair or replacement where possible and, in the cases provided by law, a price reduction or termination of the contract.
Does the manufacturer's warranty replace the legal guarantee?
No. Some products may also include a commercial warranty from the manufacturer or official distributor, but this is additional to the legal guarantee and does not replace, restrict or prejudice it.
Duration, coverage, conditions and service procedures may vary depending on brand, model and country. In some cases assistance may be provided by authorised service centres or official dealers under the manufacturer's conditions.
What may not be covered?
Warranties do not normally cover damage caused by improper use, impacts, falls, tampering, unauthorised work, ordinary wear, neglect, exposure to unsuitable conditions or use contrary to the manufacturer's instructions.
Assessment depends on the product type, reported problem and technical checks performed.
How do I request warranty assistance?
Contact us with your order number, a description of the issue and, where possible, photographs or useful documentation. In some cases this information allows an initial assessment before the product is sent for service.
Service times may vary depending on the brand, product type, spare-parts availability, service centre and nature of the issue.
Phone
Product images and descriptions
Product images on the website are for illustrative purposes and may be supplied directly by manufacturers. Colours, dimensions, proportions and details may vary slightly depending on the device, screen settings, photographic lighting or manufacturer updates.
Essential product characteristics are shown on the relevant product page. If you have questions about materials, dimensions, compatibility, water resistance, warranty or other characteristics, contact us before purchasing.